| 24 Hour VIP Services - In the event of a breakdown or similar roadside emergency, AutoWorld.com's VIP Services include the following: | |
| All VIP services are available 24 hours a day, 365 days a year, no matter where the customer may be, within the United States or Canada. | |
| Airline Reservations and Ticketing. Representatives will arrange to make or change airline reservations in case of delay associated with a breakdown. Tickets will be issued and either delivered to the customer or left at the airport. | |
| Alternate Transportation. National accounts with major rental car agencies through which we will arrange a rental vehicle for the customer. | |
| Hotel/Motel Reservations. AutoWorld.com will arrange overnight accommodations for a stranded customer at the hotel of his or her choice, or change existing reservations as needed due to delays. The Advisor consults a thorough, up-to-date manual to locate appropriate accommodations. | |
| Tourist Bureaus. AutoWorld.com has complied listings and phone numbers of tourist bureaus nationwide, and will transfer callers to the bureau in the area of choice to receive a wide range of information regarding that area. | |
| Nationwide ATM Locator System. AutoWorld.com will locate the nearest ATM using the customer’s specific network system (Star, Plus, Cirrus, etc.) according to the area code and prefix from which the customer calls. | |
| Personal Assistant. A representative will call the customer’s spouse to inform him or her of the delay, call a business associate to cancel a meeting, or take care of any other necessary detail to help ease the strain of a breakdown. |